Consulting services

Mel Lambert is our founder. An experienced strategic facilitator, co-design practitioner and coach, Mel specialises in elevating the voices of lived experience. She is driven by the passionate belief that people are the best designer of their own solutions, given the right conditions and support. She is also our process design expert – she blames the first 5 years of her career as a youth worker and a creative spirit for all the brown paper templates that show up in our workshops!

Mel is an Organisational Coach (IECL Level2), a Tiny Habits™ Behaviour Coach and is certified in change management practice (PROSCI™) and Narrative Therapy (Dulwich Centre). Mel draws on these disciplines to offer 1:1 coaching and group coaching programs for individuals, staff teams and organisations at times of significant transition and change.

Mel is passionate about supporting people to be intentional about their ‘second half’ of life and work. She is recognised nationally as a thought leader in purposeful longevity and is the driving force behind our sister brand, Life Navigation Lab.

In her spare time Mel co-hosts Tenx9, a storytelling event in Adelaide, South Australia.

Paul is an experienced healthcare executive and digital transformation leader with a reputation for delivering innovative, values-driven solutions across public, private, and not-for-profit sectors.

As Director of Think Human, Paul leads a consultancy that specialises in digital health leadership, strategic facilitation, and organisational reform. His work spans healthcare, human services, utilities, manufacturing, and education, with a strong track record in digital health and health facilities consulting.

Paul’s approach is inspirational and unconventional, grounded in a deep commitment to community outcomes and the intelligent use of technology. He brings calm, authoritative leadership to complex environments, underpinned by strong governance credentials including completion of the Australian Institute of Company Directors (AICD) course.

Previously, Paul served as Executive Director of Digital Design at the Central Adelaide Local Health Network (CALHN), where he led the rollout of the Sunrise EMR and developed a comprehensive digital strategy aligned with CALHN’s strategic ambitions. His tenure involved extensive engagement with staff, consumers, industry, and government, resulting in a robust understanding of modern hospital digital architecture and data systems. Prior to this Paul lead the team which commissioned and moved the Royal Adelaide Hospital to its current location.

With a Bachelor’s Degree in Physiotherapy and a Master’s in International Health, Paul combines clinical insight with strategic acumen. He is an Adjunct Industry Fellow at the University of South Australia (Adelaide University) and maintains strong relationships with key stakeholders across Local Health Networks and government agencies.
Paul’s leadership is defined by optimism, human connection, and hospitality—principles that shape his workshops and engagements. He creates safe, inclusive spaces that foster genuine dialogue and collective problem-solving, ensuring all voices are heard and valued.

In his spare time Paul can be found nurturing baby trees for Trees for Life and administering community sport at the beloved Bearcats Basketball Club.

Emily is passionate about delivering exceptional client service and results. With a Bachelor of Laws from the University of Adelaide, she has built a diverse career spanning law, industrial relations, government and public policy across both Australia and the United States.

Born and raised in Adelaide, she began her career in South Australia before moving to New York, where she lived for six years, working at a leading U.S. immigration law firm.
Since returning home, Emily has brought her wealth of experience and unwavering commitment to client success—helping individuals and organisations navigate complex challenges with integrity, precision, and a solutions-focused mindset.

Outside of work, Emily enjoys spending time with family and friends, watching movies, and exploring her love of floristry.

Kelly is a strong advocate of a person-centred, “nothing about us, without us” approach. Kelly has been part of the Think Human team since 2021 where she applies her lived experience of lifelong disability combined with her finely tuned analytical skills to improve things for others,. Her 11 years working in the not-for-profit disability sector has provided her with experience with clients of different ages, cultures, experiences and challenges.

With a BA in Library and Information Management, Kelly brings research, analytical and data management skills. Her Certificate 4 in Disability Work and Diploma in Youth Work have grown her passion for public engagement, community service, and empowering others to achieve their goals.

Doting Chihuahua Mum, crafter, try-hard gardener, energized by connecting with others.

An experienced CEO and Non-Executive Director, Carolyn has spent the past 11 years leading one of the world’s longest standing social innovation enterprises, The Australian Centre for Social Innovation (TACSI).
Prior to TACSI, Carolyn had a long career in State Government where she moved between a number of practice, policy and leadership roles with the Department of Child Protection. Carolyn puts her 25 years of social policy and innovation experience to use as a Non-Executive Director, coach and mentor, and is currently acting Director of Impact at the Paul Ramsay Foundation and is on the boards of Junction Australia and The Fay Fuller Foundation.

Dana Shen is the Director of DS Consultancy. DS Consultancy specialises in working with Aboriginal and Torres Strait Islander organisations and communities, social services and those with lived experience to create change and improve services.

Dana also provides a range of programs that cover meditation practices for working with the mind, body, thoughts and emotions and how these techniques can be integrated into daily life. In all programs there is a focus on self-care and practical approaches that are offered for people who live busy lives and want to find space for rest.