A Ministerial Roundtable to improve human and system outcomes.
In July 2022, Think Human was engaged to facilitate a high-level Ministerial Roundtable convened by South Australia’s Ministers for Human Services and Health. The roundtable addressed the critical issue of delayed hospital discharges for National Disability Insurance Scheme (NDIS) participants—a challenge with significant human and system-level impacts.
Think Human designed and led a structured, inclusive process that brought together over 20 key partners from across government, health, and disability sectors. The facilitation approach centred on creating a safe, collaborative space for open dialogue, ensuring that lived experience and frontline perspectives were elevated alongside policy and operational insights.
The roundtable was divided into four thematic sessions: supporting hospital discharge, preventing hospital admissions, system-wide policy considerations, and direct messages to the Ministers. Think Human guided participants through each session, using targeted prompts and real-time synthesis to surface shared challenges and co-design practical solutions.
Key outcomes included proposals to expand specialist care coordination roles, streamline access to Medium Term Accommodation (MTA), and enhance hospital avoidance services. Think Human’s facilitation ensured that these ideas were grounded in both evidence and experience, and that all voices—particularly those of people with disability—were heard and valued.
The session concluded with a unified call for national consistency in discharge planning and funding, and a commitment to person-centred approaches. Think Human captured these insights in a comprehensive report to inform future policy discussions at the national level.
The roundtable drew on Think Human’s capacity to lead complex, multi-stakeholder engagements to drive systems change. Our facilitation enabled a diverse group to move from problem identification to actionable recommendations, reinforcing the power of human-centred design in public policy.
